Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Vibranzer Pte Ltd
Attn: Returns
RMA #
12759 NE Whitaker Way, R568
Portland, OR 97230
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:
[email protected]

Last updated August 17, 2021